Frequently Asked Questions

All Aware Top FAQ's

Flex Aware has a built-in cellular connection. No SIM card required!

  1. Open and log into the All Aware app. 
  2. Tap the menu icon in the upper right hand corner.
  3. Tap + Add Device
  4. Tap Flex Sensor 
  5. Follow the on-screen instructions to set up the device. The install wizard will take you through the process of installing your Flex Aware sensor.

For further instructions, see the Flex Aware Guide.

Yes, you can install your Flex Aware outside. Flex Aware is built for the elements with an IP56 rating. Can withstand tempatures as cool as -40oF to as hot as 185oF.

Buildings made of metal and concrete can block cellular signals because they weaken the signal between your cell phone and the nearest cellular tower. 

No, they will not harm the device. Alkaline Batteries will result in unreliable communications and intermittent trouble conditions. All Aware does not encourage the use of Alkaline batteries. Highly recommended using AA lithium batteries.

To learn how to change or add new notification, see How to Create a Notification for a Flex Aware sensor? 

Product

Flex Aware sensor uses four 1.5V AA lithium batteries and are included in the box. The batteries have a two-year life expectancy.

Immediately after purchasing your Flex Aware device(s), you will be asked to finish setting up your account. During this process, we calculate which cellular carrier is most reliable based on where you intend to install the Flex Aware. Our setup process is easy and only takes a minute after checking out.

Note: We do not offer SIM card support. Our built-in carrier options are Verizon and AT&T.

Flex Aware has a built-in cellular connection. No SIM card required!

We do not charge for using the All Aware app. We charge a subscription for the devices you have on your All Aware account. Subscription amounts vary by customer depending on how many devices you have on your account.

If you are using the recommended 1.5V AA lithium batteries, battery life is expected to be 2 years. Do not use Alkaline batteries in your Flex Aware.

Yes, you really can! All Aware offers a subscription that allows flexibility. You can cancel one or all of your devices at any time.

Subscriptions are pre-paid. When you cancel, your service and app will continue to work until the pre-paid service duration has elapsed. This is at the end of each month.

Yes! You can add additional users to your account to receive push notifications and see device statuses (e.g. open, closed). For instructions, see How to Add Additional Users to Your Account.

You can install the Flex Aware without an installer.

Included in the box are multiple mounting options to help your installation. Screws, zip ties, and strong dual-lock tape are all provided free of charge. Additionally, when installing your Flex Aware, there is a step-by-step installation wizard on our app that walks you through the process.

That is a great question! Ask us your Frequently Asked Question by clicking here and we'll get back to you as quickly as possible!

Subscriptions

We do not charge for using the All Aware app. We charge a subscription for the devices you have on your All Aware account. Subscription amounts vary by customer depending on how many devices you have on your account.

Subscriptions are renewed the first of every month.